Client information Client files are held in a secure filing cabinet and via an electronic document management system, which is accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.
How clients' personal information is collected
A client’s personal information is collected in a number of ways during psychological consultation with mbmpyschology, including when the client provides information directly to Maree Constantine using hardcopy forms, correspondence via email, when the client interacts directly with Maree Constantine employees such as the receptionist, and when other health practitioners provide personal information to Maree Constantine, via referrals, correspondence and medical reports.
Consequence of not providing personal information
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue. The personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service.